What makes SmoothPay goPayroll so special?
  • We price fairly - no additional charge for extra staff and all prices are in our home currency (NZD)
  • You can download your entire database whenever you need (and it can be used in read-only mode in our Smoothpay Gold desktop payroll)
  • We provide you with support and training at no extra cost (except your phone call to us) - fair-use policy applies
  • For our NZ users it is especially important that payroll is compliant with the Holidays Act (all SmoothPay products comply - we have yet to see any other NZ payroll that correctly implements the fundamental rules required by law)
  • Pretty much every report can be reprinted, exported as useful Excel data, or rendered as PDF and viewed/emailed/printed on demand
  • Integrates with standard accounting products (and some not so standard), like Xero, MYOB, Quickbooks, CashManager, Navision and MoneyWorks (our favourite by far!)
  • goPayroll is localised for use in 12 countries (so, if you have a NZ branch, and Australian head office and a site in Papua New Guinea then goPayroll Group is the right choice for you)
  • 30-day free trial
  • No setup fee! (except for repeat setup)

How do I use goPayroll?
  • Try out any of the live demo databases (there's one for each supported country)
  • This guide will help you learn how the application hangs together and what the controls do - we can't make you read it, but it'll save you a lot of time if you do :-)
  • All of our processing and integration guides are available here (or use the Guides link above). These guides focus generally on SmoothpayGold desktop edition as both products share the same database and characteristics.
  • If you're stuck with anything feel free to call or email our helpdesk.

How safe is my data?

As safe as it can be in a connected world! However, key-loggers and other computer security risks can put your payroll data at risk.
  • Data is stored safely on our own server, co-located at Inspire Net's data centre in Palmerston North, New Zealand.
  • You have the ability to download a copy of your database anytime you can keep your data safe in your own way.
  • goPayroll automatically maintains backup copies of your data (and these too can be downloaded if required)

What if I cancel my subscription before the 30-day trial ends?
We hope you don't, but it's a free world and we respect the choices you make!

It might be that online payroll doesn't suit you (and if so we'd love your feedback so we can improve our products). Fortunately, the database used in goPayroll is the same as that used in our desktop SmoothPay Gold payroll. We can transfer your data and start you on an annual desktop subscription instead if you prefer.

It might be that it's just not for you (online or desktop) - maybe it just doesn't fit, or you just don't have time to learn a new system (although we offer unlimited training and product support if you need it).

If you cancel your subscription we advise you to backup and download your payroll database from your goPayroll account (the data can be used in read-only mode with SmoothPay Gold desktop payroll).

We will advise you before removing your online account and payroll data from our servers.

What if I no longer need payroll or I stop paying?
Businesses change and we understand that. Sometimes they get bought out, sometimes they just wind down or grow too big and need to move to something else.

If you cancel or your subscription lapses then we advise you to backup and download your payroll database from your goPayroll account (we do not guarantee access to your data after your account has been closed but we will grant you read-only access while it remains there).

We will advise you before removing your online account and payroll data from our servers.

I can't seem to get to the login screen...
If your browser cache is "clogged up", just follow this simple process to clear it and everything should work again (otherwise call the helpdesk)

I can't see the entire page or dialog when editing a record...
Decrease your browser's Zoom setting (in Chrome click the vertical ellipsis and click the [-] or [+] to decrease or increase zoom for the current website or application (it's like a resizable desktop, but easier and set per website).

My trial has expired (or my subscription has lapsed) and my login no longer works
Pay the annual subscription fee plus a reinstatement charge of NZ$145 to re-establish your database and access. Your subscription will start from the date of receipt.

My trial has expired (or my subscription has lapsed) but I still have read-only access
Pay the annual subscription fee to restart from the date of receipt if more than 3 months since expiry, otherwise from expiry.

We don't permit access to our desktop using TeamViewer
SmoothPay provides as much training and product support as you need, even during your free trial period - delivered via TeamViewer.

Our branded
TeamViewer support tool is a transient application used on-demand and started by you, the end user. It is never installed as a service and the password is known only to our HelpDesk staff.

TeamViewer access is mandatory for training and support - if you do not permit use of TeamViewer then your subscription will be without any support.