Help! I can't login?


Using a shortcut containing a port?


Your browser shortcut to goPayroll should always point to https://gopayroll.net (without a :8400 or similar on the end) - then click Login to proceed.

If you use a shortcut that has a port number on the end (e.g. gopayroll.net:8400) then it's very likely that the application port has changed or is no longer required.

Cache bloat


All browsers are subject to cache bloat which will slow or stop your browser from responding (and you need a reasonably good internet connection). It won't necessarily affect all sites you visit, but it is a common cause of apps not responding.

We strongly recommend you use the Chrome browser (better drag'n'drop, standards compliant), however goPayroll will work fine in Safari, Edge, Firefox and most other browsers too.

Here's how to clear the cache in Chrome (others are similar) - and your browser should start responding again:

1. click the vertical ellipsis menu control:

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2. select Settings..Advanced (at the bottom, may need to scroll down)..Clear Browsing Data

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3. Clear data (set options as shown)

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