Help! I can't login?

Using a shortcut containing a port?

Your browser shortcut to goPayroll should always point to (without a :8400 or similar on the end) - then click Login to proceed.

If you use a shortcut that has a port number on the end (e.g. then it's very likely that the application port has changed or is no longer required.

Security/AV blocking access to specified port or to our domain?

Check that your Security/AV software (esp on Windows) has not updated itself and is now blocking access to our domain or to the port that might be used (e.g. 8400)

A quick and easy way to check is to turn your Security/AV off for a moment while you test access.

Another method is to go to a computer outside your business network - if that can connect OK, then there's every chance that something inside your work network is blocking access.

Cache bloat

All browsers are subject to cache bloat which will slow or stop your browser from responding (and you need a reasonably good internet connection). It won't necessarily affect all sites you visit, but it is a common cause of apps not responding.

We strongly recommend you use the Chrome browser (better drag'n'drop, standards compliant), however goPayroll will work fine in Safari, Edge, Firefox and most other browsers too.

Here's how to clear the cache in Chrome (others are similar) - and your browser should start responding again:

1. click the vertical ellipsis menu control:

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2. select Settings..Advanced (at the bottom, may need to scroll down)..Clear Browsing Data

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3. Clear data (set options as shown)

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